How to Call MTN Customer Care via MTN Customer Care Number

It is always time wasting and difficult to get through to an MTN customer care representative either through the MTN customer care number or through the machine that ditches out instructions. The instruction which is mostly a voice-over programmed into the system is harder to reach than imagine.

So here we will be providing you with the easiest means of reaching them and most of these platforms are available 24/7. You can reach them on social media, such as their Twitter, Facebook, Instagram handle as well as WhatsApp number.

mtn customer care number

Are you an MTN subscriber, and you are having issues with your line and don't know what to do? Don't you think you should contact the customers care? 

How to Call MTN Customer Care

This section of the post contains details of mtn customer care number to speak with an agent. You can reach them online or offline for enquiry, complaints or request.

If you prefer to speak to a customer care agent instead, you can call the mtn customer care number toll-free line or use the Self-Service number.

What is MTN Customer Care Number?

MTN Customer Care Code Number is 180.

How to Call:

Step 1: Dial 180

Step 2: Wait for 2-3 seconds and just press 1 for English. (If you want any other language you’ll have to listen to the list).

Step 3: Wait for 2-3 seconds and press 9 to take you to the Main Menu

Step 4: Wait for 2-3 seconds and press 6 to take you to the Support

Step 5: Wait for 2-3 seconds and press 0 to speak with a Customer Care Representative.

You will be immediately connected to a Customer Care Representative who may or may not be able to solve your problem, at the very least you won’t spend half an hour through the protocol.

These Customer Care systems change so it is important to keep in mind that this post is valid as at July 2020.

MTN Customer Care Number 2020

This is one of the fastest ways to contact MTN, though you will still be put on hold for some minutes by the computer before a representative final pick it up.

 mtn customer care helpline number

  • Dial this MTN customer care code number 180 from your MTN line.
  • If you are calling from mtn customer care number from other network, dial this mtn customer care helpline number 0803100018.
  • If you are outside the country +2348031000180.

Bear in mind, you will be charged using the last two options since you are not using an MTN line.

MTN Customer Care Whatsapp Number

With these MTN customer care whatsapp number, you can easily chat with them.

  • 09033000001.
  • 09033000002.
  • 09033000003.
  • 09033000004.
  • 09033000005.

MTN Customer Care Facebook

If you do not want to go through the stress of calling, you can just visit MTN Facebook page and drop them a message. A representative will reply to your message in no time.

MTN Customer Care Twitter

Another way to get their attention quickly is by tweeting at them or sending them a direct message on Twitter. MTN Nigeria operates two accounts, follow and DM @MTNNG or @MTN180.

MTN Customer Feedback Form

Another way to contact MTN customer care is via their feedback form. MTN is the best when it comes to things like this, just open the form, fill and submit.

MTN Customer Care Email

Emails have existed for a long time now and still remains arguably the best way to contact people and get responses. MTN knows how important this is and they’ve made provision for you to drop complaints by shooting them an email at [email protected].

Visit the Nearest Service Centre

If you want to go see them in person and talk about your problems, MTN has service centres across all 36 states in the country. See the list here and addresses.

MTN Online Live Chat Customer Care service

Were you finding it difficult to resolve your queries with MTN using any of there channels due to high traffic levels? then i bet let's take a look at this alternative. MTN Live chat is one the best and easiest way to resolve your queries with MTN by just chatting with there customer care online in a chat window to solve your problem easily without waiting to call them. 


You can be able to solve many issues using the MTN live chat window including resetting your pin for share n sell, requesting for your puk, filling complain about credit deduction from your account or receiving irrelevant messages and many more of your problem.

You can get yourself informed about mtn on their website. You can also chat with an agent live.

  • Website: https://www.mtnonline.com/.
  • Live Chat: Visit their website and click on Live Chat at the bottom right corner of the page.

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