How to Clear DStv e16 Error After Recharging

DSTV Nigeria is indeed the best home Pay TV service and has been providing eclectic entertainment to Nigerians since 1994. Currently the company has upto 11 million subscribers spread across the 36 states of the country.

With mobile apps and USSD, renewing DSTV subscription is fast and easy these days; nonetheless, if your subscription expires just before your favourite TV program starts or right in the middle of it, you need to be able to immediately ‘clear DSTV E16 error’ after payment’.

In this article, i will show you how to clear this E16 error on DStv when you have an active subscription running so that you can enjoy your DSTV entertainment experience. The error is a programmed error that comes up on your TV screen once your DSTV subscription is expired.

Whenever this E16 error is showing up on your TV screen, it isn’t a problem unless it shows up when you have an active subscription running.

What is E16 error?

This is a common error which displays on your TV screen due to expired subscription. Sometimes, it shows on active subscriptions too but not on regular basis.

In case this error occurs on your subscribed decoder, here are some tips on how you can correct the error.

If your subscription expired, for you not to experience E16 error, you need to make your payments through Quick teller, it’s the easiest way to make payment using your ATM card.

You can also make payment by going to any nearby DSTV office, your DSTV card number would be required. You can equally make payment through the Internet, via DSTV internet portal –

If you still have an active subscription and it occurs, it no big deal all you need to do is just to switch off your decoder, leave it for few minutes and then switch it on.

Having put on your decoder, if the problem still persist, you need to use other method, this time through your mobile phone or your computer.

How to Clear Error on DStv

Method 1: Clear via SMS

You can clear the E16 error on your DSTV decoder by composing an SMS and send to 30333. This is what you should type in the body of the message RA SPACE SMART CARD NUMBER. The smart card number is usually a 10 digit number, for example: RA 1234567890 and send to 30333

Method 2: Clear via the internet
Using the internet, you can clear the E16 error with your mobile device or computer.

  • Visit the DSTV Self Service Portal on your internet enabled device.1
  • Now input your DStv smart card number.You will see different types of errors that you can clear using this self service portal.
  • Choose the E16. The portal will attempt to verify that you’re human hence you’re expected to enter the captcha code. Once you’ve done that, you can click on “Clear error

Your DStv Should be ON while attempting to clear this error. Once you have sent the SMS or clicked on clear error using the self service portal, the error disappear within minutes.

NOTE: If the error still doesn’t go away after using these methods, then you should contact the DSTV customer service directly.

There are different errors listed that can be cleared using the self service portal, select the E16 error. Having done the above steps, click CLEAR ERROR, it will immediately disappear from your TV screen.

These two methods are easy steps that can be done without stress. With this article I believe you can now enjoy your DSTV without the E16 error.


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